Return & Refund
60-day results-or-refund guarantee
Use your cushion for up to 60 days from the day it is delivered. If it has not made sitting more comfortable for you, you can return it for a full refund of the purchase price — even if it has been used. Exchanges are available under the same terms.
How to return or exchange
- Step 1 — Email cs@thezerocushion.com with your order number within 60 days of delivery. We will send you a return form with the return address (our returns warehouse in China).
- Step 2 — Fill in the return form completely.
- Step 3 — Pack the cushion with the completed form and send it with a tracked service to the address on the form within 7 days of receiving the form. Return postage is paid by you, unless the item arrived damaged or defective — in that case we cover it.
- Step 4 — Once the package reaches our warehouse, we refund the full purchase price to your original payment method within 7 working days. You will receive an email confirmation when the refund is issued.
Damaged or defective items
If your cushion arrives damaged or has a manufacturing defect, email cs@thezerocushion.com with your order number and a photo within 60 days of delivery. We will send a replacement or refund you in full, and we cover the return shipping.
Changing or cancelling an order
We process orders quickly, so changes or cancellations are only possible within 24 hours of placing the order. After that, please use the return process above once your order arrives.
Refused or uncollected deliveries
If you refuse delivery, or the carrier cannot deliver after several attempts and you do not arrange redelivery, the package will be treated as abandoned by the carrier and cannot be refunded. If you no longer want your order, accept the delivery and use the return process above.
Late deliveries
If your package arrives after the expected delivery window, your 60 days still start from the day it is delivered. If you have any concern about timing, email us and we will confirm your return deadline in writing.