Shipping Policy

Order processing and cut-off
Orders placed before 12:00 PM (GMT), Monday to Friday, are processed the same business day. Orders placed after 12:00 PM (GMT), or on weekends and public holidays, are processed the next business day. Processing takes up to 1 business day.

Where we ship and how long it takes
All delivery times are estimates and start from the day your order is dispatched.

  • United States — Free shipping (DHL eCommerce) — 6 to 14 business days
  • United Kingdom — Free shipping (DHL eCommerce) — 6 to 14 business days
  • France, Germany — Free shipping (DHL eCommerce) — 6 to 14 business days
  • Australia — $5.99 USD (DHL eCommerce) — 20 to 30 business days
  • Other countries — $7.99 USD (DHL eCommerce) — 3 to 4 weeks

Tracking
You will receive a tracking number by email as soon as your order is dispatched. Track it any time at thezerocushion.com/apps/bestrack. Tracking can take 2 to 4 business days to show its first scan after dispatch. If your tracking has not updated after 5 business days, email cs@thezerocushion.com with your order number and we will look into it.

Shipping address
Your order ships to the address entered at checkout. Please check it carefully before you complete your purchase. If you notice a mistake, email us within 24 hours of ordering and we will correct it before dispatch. Once an order has been dispatched, the address can no longer be changed, and a package returned to us because of an incorrect address will be re-shipped at the customer's cost.

Split shipments
If you order more than one item, they may occasionally ship separately. You will receive a tracking number for each package, at no extra cost.

Delayed, lost or damaged packages
If your package is delayed, lost in transit or arrives damaged, email cs@thezerocushion.com with your order number. We will work with the carrier and, where the package cannot be located, send a replacement or refund your order in full.

Duties and taxes
Orders to the United States and the United Kingdom are shipped with all applicable duties and taxes included in the price you pay at checkout, so there is nothing further to pay on delivery. For other countries, any import duties or taxes charged by local customs are the responsibility of the customer.